RETURN POLICY ON OUR SERVICES:
Notify us within 48 hours of anything wrong with the received order and if there is any intention to return. We have an inclusive service charge of R350 per garment that is only relevant in the event of returns. Should there be a damaged or incorrect product delivered the order will be corrected at our costs..
Should you just "Not like" the garment we will also allow for the return of the garment/s but there would be R350 service fee deducted per item returned. (covers the logistics and customs costs and our supply services which was completed from factory to your door upon your instruction). The balance will be credited and you may use toward another item or we can process a refund.
We wish to clarify and that every customer who orders is bearing in mind that there may be a minor variation in colour as seen on a computer screen against the actual colour of the outfit received. While every endeavour has been made to accurately reproduce the colours, there may be minor variations in colour of the actual product because of the nature of fabric dyes, whether at the time of dying and differences in display output due to lighting, digital photography, colour settings and capabilities of monitors and screens.
While every endeavour has been made to accurately reproduce the colours, there may be minor variations in colour of the actual product due to digital photography, colour settings and capabilities of monitors and screens. Also the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting. It has been reported that the colours Red, maroon and orange colours have a higher tendency to reflect a different shade than other colours. For example, even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no foolproof solution to this problem is available at the moment. Many a time, green and blue shades also overlap. Same is the case with off-white, white and cream colours. Sea green colour sometimes looks aqua blue and the other way around.
Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is an inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics. Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in an an artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.
Kindly note that the above variations in colour shade & fabric finishing are not regarded as defects and if one should wish to return the product the cost of return shipping would be the responsibility of the customer, and along with a R350 service fee deducted for the return. The balance shall be credited and may be used towards another item or we can process a refund.